Information We Collect
W&W Home Services & Repair respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how our company may collect, use, protect, and disclose information when you visit our website, request information, or engage our team for home upgrades, deck building, electrical repair, home repairs, handyman services, roof repair, stairs, patios and covers, plumbing repair, or related work. The information we collect depends on how you interact with us. It may include your name, email address, telephone number, service address, billing details, project details, photographs, measurements, requested appointment times, and communications you send to us. We may also collect information you provide when requesting an estimate, submitting a service inquiry, reviewing a project, or communicating with our employees or contractors.
When you browse our website, we may automatically receive technical information such as your internet protocol address, browser type, device type, operating system, referring website, pages viewed, approximate location, and the date and time of access. We do not intentionally request sensitive personal information unless it is reasonably necessary for a particular service or communication. Please do not submit payment card information, medical information, government identification numbers, or other sensitive information through an ordinary website form unless specifically instructed through a secure process.
How We Use Information
We use collected information to respond to inquiries, evaluate requested work, prepare estimates, schedule visits, perform and administer services, communicate about projects, process payments, provide customer support, and maintain business records. We may use service details, photographs, and communications to understand repair conditions, coordinate materials and labor, manage safety, document completed work, resolve questions, and improve our services. We may also use information to send service-related notices, confirm appointments, provide invoices, request feedback, and communicate about changes affecting a project.
Where permitted by law, we may use information for internal administration, quality control, fraud prevention, security, website operation, analytics, and enforcement of our agreements. We may send promotional messages only as allowed by applicable law and will provide a practical way to opt out of nonessential marketing communications. Opting out of marketing does not prevent us from sending important information about an estimate, appointment, invoice, warranty, safety issue, or active project. We do not sell personal information for monetary consideration. We may use aggregated or de-identified information for lawful business purposes where it cannot reasonably be used to identify you.
Data Protection
Our company uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, and destruction. Access is limited to personnel, service providers, and contractors who need information to perform legitimate business functions. We encourage you to use care when submitting information online and to avoid sending confidential details through unsecured messages. No website, electronic transmission, storage system, or service provider can be guaranteed completely secure, and we cannot promise absolute security.
We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, maintain accounting and tax records, handle disputes, satisfy legal obligations, enforce agreements, and protect our rights. Retention periods may vary depending on the type of information and the nature of the project. When information is no longer needed, we may securely delete it, anonymize it, or dispose of it in accordance with our business practices and legal requirements. If a security incident affects information in a manner requiring notice, we will provide notice as required by applicable law.
Cookies
Our website may use cookies, pixels, local storage, log files, or similar technologies to remember preferences, support essential functions, understand website traffic, and improve performance. Some technologies are necessary for the website to operate, while others help us measure engagement or understand which pages and services are useful. You may be able to control cookies through your browser settings or device controls. Blocking or deleting cookies may affect certain website features, forms, or preferences. If we use analytics or advertising technologies supplied by another provider, that provider may collect information according to its own privacy practices. Our website may not respond to every browser-